Check out our FAQ
Get answers to your questions about our products and services.
Order & Shipping
Find answers about processing times, shipping, tracking, and delivery
How long does it take to receive my order?
All AzayaFit apparel is made to order. Please allow approximately 5–7 business days for production before your order ships. Standard shipping generally takes 3–7 business days, depending on your location.
Custom orders: Production begins after your digital proof is approved. Larger or more complex orders may require additional production time. If additional time is needed, you will be notified.
Do you offer international shipping?
At this time, AzayaFit ships within the United States only.
Can I track my order?
Yes. Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location.
Account & Support
Find answers about your account, order status, changes, and contacting AzayaFit.
Do I need an account to place an order?
No. You can place an order as a guest without creating an account. Creating an account is optional and allows you to view your order history and access your order information more easily.
How can I contact AzayaFit?
You can contact AzayaFit through the Contact Us page or use the chat option available on the website. I’ll be happy to help with questions about products, custom orders, or an existing order.
Returns & Exchanges
Find answers about returns, exchanges, damaged items, and incorrect orders.
What is the return policy?
Because many AzayaFit products are made to order or personalized, returns and exchanges are not accepted for change of mind, incorrect size selection, or customer ordering errors. If your order arrives damaged, defective, or incorrect, please contact AzayaFit within 7 days of delivery so the issue can be reviewed.
Can I exchange my item for a differnt size?
Because apparel is made to order, exchanges for a different size are not accepted. Please review the size guide provided on the product page before ordering.
What if my order arrives damaged or incorrect?
Please contact AzayaFit within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photos when possible so the issue can be reviewed and resolved.
Can I change or cancel my order?
Contact AzayaFit as soon as possible if you need to change or cancel an order. Changes or cancellations may be possible if production has not started. Once production has begun, the order cannot be changed or canceled.
Product Information
Find answers about sizing, materials, care, and print durability
How do I find the right size?
Please refer to the size guide provided on each product page before ordering. Sizing may vary between styles, so be sure to check the guide for the specific item you are purchasing.
What materials are used in your apparel?
Materials vary by product. Each product page includes information about the fabric and material used for that specific item.
How should I care for my apparel?
For best results, wash apparel inside out in cold water with like colors. Do not use bleach. Tumble dry on low or hang dry, and do not iron directly over the printed design.
Will the design fade or crack over time?
AzayaFit apparel is printed using high-quality full-color transfers designed for lasting wear. Proper washing and care will help maintain the color and quality of your design over time.
Custom Team Apparel
Find answers about Custom Team Apparel, personalization, sizing, and digital proofs.
How do Custom Team Apparel orders work?
Choose your design and fit, select your size, and enter the requested team and player information. After your order is placed, a digital proof will be created for your review and approval before production begins.
Is there a minimum order?
No. Custom Team Apparel has no minimum order, so you can order one tee or multiple tees for your team.
Can I personalize player names and numbers?
Yes. Player personalization is included on applicable Custom Team Apparel designs. Enter the player name and number requested on the product page when placing your order.
Will I receive a digital proof?
Yes. A digital proof will be provided for approval before your custom apparel goes into production. Please review all names, numbers, colors, and other personalized information carefully before approving your proof.
Can my school, team, club, or organization participate in Team Giveback?
Eligible Arizona schools, teams, clubs, activities, and organizations can join AzayaFit Team Giveback. Your group receives a unique Team Giveback link and earns 10% back on qualifying Custom Team Apparel purchases made through that link.