Refund policy

Returns & Order Issues

At AzayaFit, we want you to feel confident with every purchase. Because many of our products are made to order or personalized, return and refund eligibility depends on the circumstances of your order. Please review the information below for details on order issues, non-returnable items, exchanges, and refunds.

Damages and Issues
Please inspect your order upon delivery and contact us within 7 days if your item is defective, damaged, or if you receive the wrong item. Please include your order number and photos of the issue so the request can be reviewed and resolved.

Exceptions / Non-Returnable Items

Custom and personalized products, including Custom Team Apparel, are final sale.

A digital proof is provided for custom orders before production begins. Please review all names, numbers, wording, colors, artwork, and other personalized information carefully. Once your proof has been approved and production has begun, changes, cancellations, returns, and exchanges cannot be accepted unless the item arrives damaged, defective, incorrect, or differs from the approved proof due to an error by AzayaFit.

Returns are also not accepted for change of mind, incorrect size selection, or customer ordering errors. Sale or clearance items, gift cards, and apparel that has been worn, washed, altered, or used are also non-returnable.

Please contact us at Contactus@azayafit.com if you have questions or concerns about your specific item.

Exchanges
We do not offer exchanges due to a change of mind, incorrect size selection, or customer ordering errors. For damaged, defective, or incorrect items, please refer to the Damages and Issues section above.

Refunds
Refunds are issued only when AzayaFit determines that a refund is the appropriate resolution for an eligible order issue.

If a refund is approved, it will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Contactus@azayafit.com

Customer inquiries only: This email is for order support and customer service. Unsolicited marketing, SEO, website development, and other sales or service offers will not receive a response.